How can we help you?
Browse our frequently asked questions or get in touch.
Frequently Asked Questions
Customers in the USA, Canada & Puerto Rico need to shop from our US store:
Customers in the UK, Rest of World & Non-EU countries need to shop from our UK store:
Customers in Europe need to shop from our EU store:
You do not need to create an account to place an order with us, you can check out as a guest.
However, if you create an account with us, you will be able to move through the checkout process faster, store multiple shipping addresses, and view and track your orders in your account. You will also become a member of our Beach Club Rewards program and receive exclusive discounts and promotions throughout the year.
We offer a 10% Welcome discount for first time buyers when you subscribe to our newsletter. You can subscribe here.
Please note that discount codes must be entered at checkout and cannot be applied to your order once it has been placed.
Please note that codes cannot be used in conjunction with any other offers or promotions.
Join our Beach Club Rewards program and become a member for exclusive offers and promotions throughout the year.
Once your order has been dispatched, we will send an email including your tracking information. Please allow up to 24 hours for the tracking link to activate.
If you are unable to locate your tracking information, please email our customer care team.
If you need to make any amendments to the size or address on your order, please email shopUSA@odabash.com with your order number & amendment requirements as soon as possible.
We cannot add additional items to orders once they have been placed.
Please note that we cannot make any amendments to orders once they have been dispatched.
Once your order has been dispatched, we will send an email including your tracking information. Please allow up to 24 hours for the tracking link to activate.
If you are unable to locate your tracking information, please email our customer care team.
You have 14 business days to return your items to us for a full refund or exchange. To process a return or an exchange, please follow these steps:
Visit: https://melissa-odabash-us.loopreturns.com & follow the steps to create a return or exchange.
We offer complimentary returns for all domestic orders.
If you are returning from outside of the USA mainland, the return cost will be deducted from the refund amount on receipt of the item(s).
Visit: https://web.global-e.com/Returns/Portal/oQUD & follow the steps to create a return or exchange.
It is imperative to obtain proof of postage with a tracking number to guarantee a refund. We are not liable for goods that do not reach us.
Please allow 5-10 business days for the funds to reach your account after your return is processed.
Please ensure to obtain a proof of postage receipt for your return.
- Melissa Odabash swimwear fits small to size; therefore, we would advise to size up from your normal swimwear size.
- Different styles have different coverage, we advise keeping this in mind when selecting your size.
- Melissa Odabash Beachwear fits true to size and is often designed to have a relaxed fit.
- Please see our Size & Style Finder and our Swim Fit Philosophy for details and sizing tips for our signature styles.
- If you need any further assistance on finding your perfect Odabash fit please contact our customer care team via email or live chat.
Melissa Odabash garments are made with premium quality fabrics, and we design them to last for many seasons, however if you have a concern with a faulty or damaged item, please contact shopUSA@odabash.com and we would be happy to review the matter for you.
Melissa Odabash offers a range of E-Gift cards, the perfect gift for someone special. Valid online only with no additional processing fees.
The Melissa Odabash official sale takes place once a year in August. Sign up to our newsletter for the latest Odabash news to be notified of any promotions, sales, or sample sales we hold.
Wash care instructions can be found inside the garment itself, please read carefully before washing.
Due to the delicate nature of our fabrics and to ensure your Melissa Odabash swimwear & beachwear remains in perfect condition, please follow the care guidelines to ensure longevity.
Melissa Odabash uses Global E, a 3rd party shipping program to handle international customers’ country import duties & taxes as set by their local customs authority.
With Global E, duties & taxes are now shown at checkout and collected along with the product price.
Once the order enters the destination country, these charges are paid directly to the government. The order can then be delivered directly to the customer as prepaid with no further involvement by the customer.
Melissa Odabash has no control of these charges and is not responsible for either the collection of or refund of duties & taxes.
If an order is returned, customs does not automatically return these funds.
Shipping & Delivery
-
All products are sent with FedEx or UPS, at a flat shipping rate.
Please allow up to 1-3 days for your order to be dispatched.
Once your order is dispatched, it should be received within 1-10 business days depending on your location.
Please find your country on the drop down list at checkout or view our full list of costs and timescales here.
For all order tracking enquiries please email: ShopUSA@odabash.com.
Please note: We do not ship or deliver on Saturdays and Sundays. Orders placed Monday-Thursday will dispatch within 1-3 days. Orders placed Friday-Sunday will not dispatch until after the following Monday. Occasionally due to situations beyond our control, some orders with third-party courier services may take longer. -
All products are sent with Global E, please note shipping rates are based on package weight.
Please allow up to 1-3 days for your order to be dispatched.
Once your order is dispatched, it should be received up to 14 business days depending on your location.
For all order tracking enquiries please email: ShopUSA@odabash.com.
Please note: We do not ship or deliver on Saturdays and Sundays. Orders placed Monday-Thursday will dispatch within 1-3 days. Orders placed Friday-Sunday will not dispatch until after the following Monday. Occasionally due to situations beyond our control, some orders with third-party courier services may take longer. -
USA
Shipping prices and times are calculated at checkout, please see below for further information.
Orders placed before 2pm EST will most likely be processed on the same day and orders placed after 2pm EST will most likely be shipped the next working day.Destination Estimated Timescale - United States of America: 1-10 business days. All orders are sent via FedEx or UPS and once your order is dispatched it should be received within 1-10 business days depending on your location.
Please note: We do not ship or deliver on Saturdays and Sundays.For all US order tracking enquiries please email: ShopUSA@odabash.com.
Outside of USA
Destination Estimated Timescale - Outside of USA (Canada): up to 7 business days. Duties and taxes are calculated up front at checkout.
If you haven't received your order within the timescale expected as detailed on your dispatch email, please contact Customer Care as soon as possible.
All international orders are sent via Global E which will arrive within 7 business days.
Returns & Exchanges
-
We hope you are completely satisfied with your Melissa Odabash purchase, however if you do wish to return an item for any reason you may do so up to 14 business days from the date of delivery for a refund.
If you return item(s) outside of our returns period, you will no longer be eligible for a refund and instead a credit note will be issued.
The item(s) must be returned in its original condition & packaging, with all labels and hygiene strips intact. In the interest of hygiene, we request you wear underwear when trying on your swimwear.
We cannot accept any returns that do not meet the above requirements.
-
Domestic Returns (US)
We offer complimentary returns for all orders within the United States
Visit: https://melissa-odabash-us.loopreturns.com & follow the steps to create a return or exchange.
Please note we do not refund the cost of shipping as we provide labels for free returns.
Non Domestic Returns
If you are returning from outside of the USA mainland, it is the customer’s responsibility to cover the costs.
Start your return through our Global-e Returns Portal
Return shipping fees will be deducted from your refund, and you'll receive a localized shipping label and instructions.It is imperative to obtain proof of postage with a tracking number to guarantee a refund. We are not liable for goods that do not reach us.
We do not refund import fees or duties for non-US orders. -
If you are unable to return your order inside of the 14 business day time frame please contact us at shopUSA@odabash.com at your earliest convenience.
Returns received outside of the 14 business day time frame may be accepted at the discretion of our customer care team, and may only be refunded in the form of an e-gift card. Your e-gift card can only be redeemed online and is valid for one year from the date issued.
-
The item(s) should be returned to us unworn, in its original condition & packaging, with all labels and hygiene strip intact.
Any swimwear returned without its zip lock swim bag will not qualify for a full refund and you will be deducted $5 per swim bag not returned to us.
Jewelry must be returned unworn in its jewelry pouch, with any tags attached. Please note that earrings are non-returnable and therefore not eligible for a refund, due to hygiene reasons.
Sandals must be returned in their dust bag. When trying on, please stand on a carpeted surface to protect the soles.We may refuse to refund your purchase if we receive damaged goods. We will return the damaged goods to you.
Please ensure goods are securely packaged to avoid damage in transit; it is the customer’s responsibility until the return reaches our warehouse.
E-Gift cards are non-returnable and cannot be exchanged for cash.
Personalized items are non-returnable and therefore not eligible for a refund.
Please note any items returned which do not adhere to these conditions will not be eligible for a refund.
Sizing & Fit
-
Due to the luxurious Italian cut, Melissa Odabash swimwear fits small to size - therefore we would advise for you to size up to achieve the swimwear size we think you will feel most confident in. Please see our fit guide for more details on signature Odabash styles. Our beachwear fits true to size, but due to the bohemian flare of the styles they have been designed for a loose and relaxed fit.
All swimwear sizing is displayed in US sizing from 2-12, some styles are now available in a size 14 as part of our curve swimwear. Our models wear our sample sizes which is a US size 6. Beachwear sizes are available from XS-XL subject to the product and some styles may be one size.
-
Melissa Odabash aims to provide a truly personalised beach silhouette for all shapes and sizes, we offer the flexibility to select your bikini top and bottom size which is why our products are sold individually.
For swimsuits if you are larger on bottom with a smaller size bust, we would generally advise to size up.
If in doubt please email our customer service team who will be happy to help. -
Yes, our bikini tops and bottoms are sold separately, so you can mix and match sizes and styles to create your perfect fit.
However, please note that the variation of fabric colours is inevitable.If you have any doubts please contact our customer service team who can confirm if shades and fabrics may differ.
-
We have a range of supportive and underwired swimwear in a variety of colors and styles to deliver unrivaled body confidence and optimum support.
Bikini Tops:Our recommended favorite bikini tops include signature styles like the Bel Air and the Brussels. For styles with removable pads, look no further than our bestselling options including the Cancun & Grenada Bikini Tops which feature adjustable straps and a triangle shape to create your desired level of coverage.
One pieces:For one pieces that offer unrivaled optimum support, look to classic Odabash silhouettes like the Tampa, Lisbon & Panarea one pieces. Featured in classic colorways in the new core collection and in printed and edition colored swimwear fabrics.
-
At Melissa Odabash we understand the importance of feeling comfortable and confident in your swimwear. Our range of bikini tops and bottoms are sold separately providing the opportunity to mix and match to create your own set.
Bikini Tops:Our range of halterneck bikini tops can be adjusted by the straps to deliver enhanced support and comfort. We recommend our best-selling Paris & Brussels styles for this desired look. Opt for the classic Grenada style, which features a tie fastening and an adjustable neck tie providing optimum comfort. A fuller bust should never have to compromise on style.
Bikini Bottoms:
Shop our full coverage bikini bottoms to complete your look; our best-selling styles include Bel Air, which fits higher on the waist, and Brussels, which has a signature fold over style that can be adjusted for a smaller or fuller coverage. For hipster styles which have a fuller coverage, look to the Paris & Grenada.
Swimsuits:Melissa Odabash offers innovative designs for fuller busts in the form of our thoughtfully designed one pieces. Look to the renowned Sydney, Kos and Lisbon styles to create a figure flattering finish with a little more coverage to create a functional & fashionable poolside style.
-
Yes most of our fabrics offer SPF protection, where applicable this has been listed on the product bullet points on the product page below the description.
-
Melissa Odabash’s premium swimwear offers a range of products which are double lined.
-
If a product is out of stock, you can sign up to receive back in stock notifications on the product page.
Orders & Payment
-
Yes, Melissa Odabash is a secure official website, all payments are processed through a secure checkout system via Shopify Pay and Stripe.
-
We accept Visa, MasterCard, American Express, Visa Debit, Visa Delta, Electron and JCB cards.
All payments are processed through a secure checkout system provided by Shopify Payments and PayPal.
-
Melissa Odabash has 3 regional websites to best service our worldwide customers and offer local currencies. Please see the following list of the respective websites to use:
USA, Canada & Puerto Rico, USD: us.odabash.com
UK & ROW, GBP: odabash.com
Europe, EUR: eu.odabash.comIf you are not shopping from the correct website, you will not be able to select your country as a shipping destination. Duties and taxes are calculated at checkout based on your location.
Please ensure you are on the correct website to be able to place a successful order.
Beach Club Rewards
-
Throughout the year, Odabash offers several promotions including perks and discount codes, and joining The Beach Club Rewards loyalty program is the best way to stay up to date.
If you want to receive exclusive discounts, Odabash annual gifts and exclusive early access, join our club! As part of The Beach Club Rewards, members can earn Odabash points which can be redeemed as money off future orders.
As members enter higher tiers, they can earn more exclusive rewards including free gift wrapping and free shipping. We host several promotional events throughout the year such as our Rewards Weekends where members can earn double Odabash points for savings on their order.
For more information on how to become a member, visit the Rewards page.
Store FAQs
-
Our stores operate separately to online and therefore have the following differences:
Melissa Odabash has two London stores, contact details can be found here. Our store team will be happy to assist you with any queries you may have.
-
The stores are unable to accept online returns and further information on how to return your online order can be found here. Please note that the stores have their own returns policy, please contact the store for further information.
-
Our stores only hold the current collection and the online customer care team have no visibility into the stores current stock levels. For any specific stock inquiries please contact the store directly.
-
Online/email discounts are exclusive to online orders and cannot be redeemed in store unless explicitly stated.
-
Please note that Melissa Odabash stores operate separate to the online website and therefore store gift cards cannot be redeemed online.