Delivery & Returns

Shipping & Delivery 

  • Please note that with the impending holiday schedule, Expedited Shipping Options may be delayed up to 24 hours.
  • All products are sent with Fedex, at a flat shipping rate. For same day processing, orders must be placed before 1pm EST

  • Once your order is dispatched it should be received within 5-10 working days depending on your location. Occasionally due to situations beyond our control, with third-party courier services some orders may take longer.

  •  For orders outside of the USA, these may be subject to import duties and taxes which are the customer’s responsibility to pay. You may want to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting to pay.

  • Canada, Puerto Rico and Hawaii Returns: If your order has been sent outside of the United 48 contiguous states, you are responsible for the return shipping costs and must notify our customer service team via email or phone of the return tracking number associated with your order.
  •  You will be notified if an item on your order is out of stock. If you order items with different availability times, we will ship your order when your complete order becomes available. If you choose to have items shipped as they become available, you will be billed for each.

  •  We cannot amend your order once it has been dispatched. Please check your confirmation email detail carefully.

    Please note: We do not ship or deliver on Saturdays and Sundays.

Our Returns Policy

We hope you are completely satisfied with your Melissa Odabash purchase, however if you do wish to return an item for any reason you may do so up to 14 business days from the date of receipt for a refund.

Late returns
  • Any returns received outside of the 14 business day time frame may be accepted at the discretion of our Customer Service team, and may only be refunded in the form of a gift card.

  • Your Gift Card can only be redeemed online and is valid for up to a year after it is issued to you, after which it will expire.

  • If you are unable to return your order inside of the 14 business day time frame, please contact us at shopUSA@odabash.com.

 

We offer free returns within the UK. Using our prepaid Royal Mail returns label (just in case you change your mind). If you require a pre-paid returns label please contact us at shopUSA@odabash.com

If an order is being returned from outside the UK it is the customers responsibility to cover the costs for this unless the return is a result of our error.

If you are returning items from outside the EU please ensure you mark them as 'British Commercial Returns' to ensure your refund.

It is imperative for all returns for the customer to obtain proof of postage with a tracking number to ensure a refund. We are not liable for goods not returned to us.

The item(s) should be returned to us in its original condition & packaging, with all labels intact. In the interest of hygiene, we request you wear underwear when trying on your swimwear.

  • Swimwear

All swimwear must be returned unworn, in its zip lock swim bag, with its hygiene strip intact to guarantee a full refund.

Any swimwear returned without its zip lock swim bag will not qualify for a full refund and you will be deducted £5 per swim bag not returned to us.

  • Beachwear

All beachwear must be returned in its original condition, unworn with its labels attached.

  • Flip Flops

Please return all footwear items in their dust bag. When trying on, please stand on a carpeted surface to protect the soles.

  • Jewelry

Jewelry must be returned unworn in its jewelry pouch, with any tags attached. Please note that earrings are non-refundable due to hygiene reasons.

  • Personalized Items

Any personalized products purchased from our website cannot be returned for a refund or exchange.

  • E-Gift Cards
  • E-Gift Cards are non-returnable and cannot be exchanged for cash.
  • We may refuse to refund or exchange your purchase if we receive damaged goods. We will, however, return the damaged goods to you.
  • E-Gift Cards are delivered by email and can only be redeemed online. 

Please note that items returned to us that do not adhere to the above conditions are considered damaged.

Please make sure goods are securely packaged to avoid damage in transit; it is the customer’s responsibility until the return reaches our warehouse.

Refunds

  • After we have received your returns, you will be notified of this via email. 
  • Once your returns have been processed, a refund will be issued in the same form of payment that you originally used.
  • We aim to process returns the day we receive them, however during busy times it may take a couple of days. Please allow up to 5- 10 business days for refunds, depending on your provider for the refunded amount to be visible in your account. 
  • Once refunded you shall receive a ‘credit memo’ email from us to confirm your refund was processed.

Faulty Items

  • Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty
  • If an item becomes faulty after a period of time then please contact customer services before returning it. We will either repair or replace the item at our discretion.

To Reference our full Terms & Conditions please click here