Delivery & Returns
During the sale we receive an increased amount of orders; with social distancing practices and additional health and safety measures in place at our fulfillment centre the despatching and processing of returns may take longer than usual.
Shipping & Delivery
All products are sent with Fedex, at a flat shipping rate. For same day processing, orders must be placed before 1pm EST. Orders may take up to 3-5 business days to be shipped to you.
Once your order is dispatched it should be received within 5-10 working days depending on your location. Occasionally due to situations beyond our control, with third-party courier services some orders may take longer.
For orders outside of the USA, these may be subject to import duties and taxes which are the customer’s responsibility to pay. You may want to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting to pay.
- Canada, Puerto Rico and Hawaii Returns: If your order has been sent outside of the United 48 contiguous states, you are responsible for the return shipping costs and must notify our customer service team via email or phone of the return tracking number associated with your order.
- You will be notified if an item on your order is out of stock. If you order items with different availability times, we will ship your order when your complete order becomes available. If you choose to have items shipped as they become available, you will be billed for each.
We cannot amend your order once it has been dispatched. Please check your confirmation email detail carefully.
Please note: We do not ship or deliver on Saturdays and Sundays
- You have 14 business days from the day you receive your package to return your items to us for a full refund. Please use the prepaid Fedex return label supplied with your order. Tags must be attached, and items as you received them unworn. If you ship back your return after 14 business days have passed, or if we feel that the product has been worn or damaged, we reserve the right to either refund you in the form of store credit or refuse delivery of the return.
- Once our warehouse receives your return, it takes 7-10 business days for our team to process the returns they receive. Rest assured, you will receive your refund within that time frame.
- Once your return is processed and your pieces have met our return policy standards, you will receive an email with your refund notification.
- Please note we do not refund the cost of shipping as we provide labels for free returns.
Our Returns Policy
- We hope you are completely satisfied with your Melissa Odabash purchase, however if you do wish to return an item for any reason you may do so up to 14 business days from the date of receipt for a refund.
- If an order is being returned from outside the US it is the customers responsibility to cover the costs for this unless the return is a result of our error.
- All items that are bought within the US will receive a pre-paid return label.
- It is imperative for all returns for the customer to obtain proof of postage with a tracking number to ensure a refund. We are not liable for goods not returned to us.
- The item(s) should be returned to us in its original condition & packaging, with all labels intact. In the interest of hygiene, we request you wear underwear when trying on your swimwear.
- All monogrammed, personalized, altered or final sale items cannot be returned or exchanged.
- Any returns received outside of the 14 business day timeframe may be accepted at the discretion of our Customer Service team, and may only be refunded in the form of a gift card.
- Your Gift Card can only be redeemed online. It never expires.
- If you are unable to return your order inside of the 14 business day time frame, please contact us at shopUSA@odabash.com.
You have 14 business days to return your items to us for a full refund. One prepaid return label will be supplied per order that is placed within the United States.
Items should be returned to:
c/o Bergen Logistics
5903 West Side Avenue
North Bergen, NJ 07047
Unfortunately, we are unable to offer exchanges. You will need to return the item(s) that are not satisfactory for a refund and place a new order for the items you wish to receive. However, once we receive your returned merchandise, we will process a refund in which you will get an email notification for. We will also process a refund for your shipping charge on your original order, once your new order is placed.
In order for you to receive a shipping refund, you must let us know that you are in the process of making an exchange. This is only valid for customers within the 48 contiguous US states. If you received a discount on the original order, please let us know and we will honor this for your exchange.
- All swimwear must be returned unworn, in its zip lock swim bag, with its hygiene strip intact to guarantee a full refund.
- In the interest of hygiene, we request you wear underwear when trying on your swimwear.
- All beachwear must be returned in its original condition, unworn with its labels attached.
- Please return all footwear items in their dust bag. When trying on, please stand on a carpeted surface to protect the soles.
- Jewelry must be returned unworn in its jewelry pouch, with any tags attached. Please note that earrings are non-refundable due to hygiene reasons.
- Any personalized products purchased from our website cannot be returned for a refund or exchange.
- E-Gift Cards are non-returnable and cannot be exchanged for cash.
- We may refuse to refund or exchange your purchase if we receive damaged goods. We will, however, return the damaged goods to you.
- E-Gift Cards are delivered by email and can only be redeemed online.
Please note that items returned to us that do not adhere to the above conditions are considered damaged.
Please make sure goods are securely packaged to avoid damage in transit; it is the customer’s responsibility until the return reaches our warehouse.
- Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
- If an item becomes faulty after a period of time then please contact customer services before returning it. We will either repair or replace the item at our discretion.
To Reference our full Terms & Conditions please click here