Delivery & Returns

Orders placed Monday-Thursday will dispatch within 1-3 days.
Orders placed Friday-Sunday will not dispatch until after the following Monday.


SHIPPING & DELIVERY

USA

  • All products are sent with FedEx or UPS, at a flat shipping rate.
  • Please allow up to 1-3 days for your order to be dispatched.
  • Once your order is dispatched, it should be received within 1-10 working days depending on your location. Occasionally due to situations beyond our control, some orders with third-party courier services may take longer.
  • Please find your country on the drop down list at checkout or view our full list of costs and timescales here.
  • For all order tracking enquiries please email: orders@odabashsales.com

  • Please note: We do not ship or deliver on Saturdays and Sundays

Outside of the USA

  • We now ship to the following locations: Aruba, Bahamas, Bermuda, Costa Rica, Dominican Republic, Jamaica, Mexico, St Lucia, U.S. Virgin Islands and all other Caribbean Islands.
  • Please find your country on the drop down list at checkout or view our full list of costs and timescales here.
  • For order tracking enquiries please email: orders@odabashsales.com

  • Please note: We do not ship or deliver on Saturdays and Sundays

To Note:

  • You will be notified if an item on your order is out of stock. If you order items with different availability times, we will ship your order when your complete order becomes available. 
  • We cannot amend your order once it has been dispatched. Please check your confirmation email detail carefully.
  • If you haven't received your order within the timescale expected, as detailed on your dispatch email, please contact customer as soon as possible.

REFUNDS

  • You have 14 business days from the day you receive your package to return your items to us for a full refund.

  • Visit: https://melissa-odabash-us.loopreturns.com & follow the steps to create a return or exchange.

  • We offer complimentary returns for all domestic orders.

  • If you are returning from outside of the USA mainland, it is the customer’s responsibility to cover the costs.

  • It is imperative to obtain proof of postage with a tracking number to guarantee a refund. We are not liable for goods that do not reach us.
  • Once our warehouse receives your return, please allow 7-10 business days for your return to be processed. 
  • Once your return is processed and your pieces have met our return policy standards, you will receive an email with your refund notification.
  • Please allow 5-10 business days for the funds to be visible in your account.
  • Please note we do not refund the cost of shipping as we provide labels for free returns. We do not refund import fees or duties for non-US orders. 

OUR RETURNS POLICY

  • Any returns must be made within 14 business days upon receipt of your order.

  • We are unable to process refunds for returns received outside of this time.

  • We are unable to process refunds for non-eligible items (final sale, personalized bags & earrings)
  • Returns will be refunded only if the items meet our Returns Policy: Items must be unworn, unwashed and with all labels and sanitary strips intact.
  • In the interest of hygiene, we request you wear underwear when trying on your swimwear.
  • Swimwear must be returned in its clear zip-lock swim bag to guarantee a full refund. Any swimwear returned without its swim bag will be liable for a deduction of $5.00 per bag.

LATE RETURNS

  • Any returns received outside of the 14 business day timeframe may be accepted at the discretion of our Customer Service team, and may only be refunded in the form of a gift card.

  • Your Gift Card can only be redeemed online. It never expires.
  • If you are unable to return your order inside of the 14 business day time frame, please contact us at shopUSA@odabash.com.

EXCHANGES

We are now able to process exchanges via our returns portal. You can only create an exchange if you are within the returns window and are wishing to exchange an eligible product for another size or color in the same style.

To process an exchange:

RETURN CONDITIONS

  • The item(s) should be returned to us in its original condition & packaging, with all labels intact. Please note any items returned which do not adhere to these conditions will be deemed as faulty.
  • We may refuse to refund or exchange your purchase if we receive damaged goods. We will, however, return the damaged goods to you.
  • Please make sure goods are securely packaged to avoid damage in transit; it is the customer’s responsibility until the return reaches our warehouse.

Swimwear

All swimwear must be returned unworn, in its zip lock swim bag and with its hygiene strip intact to guarantee a full refund. In the interest of hygiene, we request you wear underwear when trying on your swimwear.

Beachwear

All beachwear must be returned in its original condition, unworn with its labels attached.

Flip Flops

Please return all footwear items in their dust bag. When trying on, please stand on a carpeted surface to protect the soles.

Jewelry

Jewelry must be returned unworn in its jewelry pouch with any tags attached. Please note that earrings are non-refundable due to hygiene reasons.

Exceptions: Gift cards are non-returnable and cannot be exchanged for cash. Personalized products are non-returnable. 

E-Gift Cards

E-Gift Cards are delivered by email and can only be redeemed online.

FAULTY ITEMS

  • Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
  • If an item becomes faulty after a period of time, then please contact customer care before returning it. We will either repair or replace the item at our discretion.

To Reference our full Terms & Conditions please click here