Delivery & Returns
Shipping & Delivery
All products are sent with UPS, at a flat shipping rate. For same day dispatch, orders must be placed before1pm EST
Once your order is dispatched it should be received within 7-10 working days. Occasionally due to situations beyond our control, with third-party courier services some orders may take longer.
For orders outside of the USA, these may be subject to import duties and taxes which are the customer’s responsibility to pay. You may want to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting to pay.
You will be notified if an item on your order is out of stock. If you order items with different availability times, we will ship your order when your complete order becomes available. If you choose to have items shipped as they become available, you will be billed for each.
We cannot amend your order once it has been dispatched. Please check your confirmation email detail carefully.
Please note: We do not ship on Saturdays and Sundays.
Our Returns Policy
ALL ITEMS PURCHASED DURING THE SALE ARE FINAL SALE AND NOT ELIGIBLE FOR RETURNS.
PLEASE NOTE: You will no longer need to log into your account and generate an RMA number. This is no longer required, so please follow the new instructions on your paperwork within your order.
We offer free returns with all orders within the United States.
If an order is being returned from outside the USA it is the customer's responsibility to cover the costs for this unless the return is a result of our error.
It is imperative to obtain proof of delivery when returning an order to ensure a refund. Please make sure goods are securely packaged to avoid damage in transit.
If you do wish to return an item for any reason you may do so up to 28 days from the date of receipt for a full refund as long as it's returned to us in its original condition & packaging, with all labels intact.
- The item(s) should be returned to us in its original condition & packaging, with all labels intact. In the interest of hygiene, we request you to wear underwear when trying on your swimwear.
- We may refuse to refund or exchange your purchase if we receive damaged goods. We will, however, return the damaged goods to you.
- Please make sure goods are securely packaged to avoid damage in transit; it is the customer’s responsibility until the return reaches our warehouse.
Exception: Gift cards are non-returnable and cannot be exchanged for cash. Personalised swimwear is non-returnable.
Unfortunately, at this time we are unable to process exchanges, please process a return for the unwanted item(s) and place a separate order for the new items you wish to receive.
- After we have received your returns, you will be notified of this via email.
- Once your returns have been processed, a refund will be issued in the same form of payment that you originally used.
- We aim to process returns the day we receive them, however during busy times it may take a couple of days. Please allow up to 14 days for refunds, depending on your provider for the refunded amount to be visible in your account.
- Once refunded you shall receive a ‘credit memo’ email from us to confirm your refund was processed.
- Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty
- .If an item becomes faulty after a period of time then please contact customer services before returning it. We will either repair or replace the item at our discretion.
To Reference our full Terms & Conditions please click here