Delivery & Returns
SHIPPING AND DELIVERY
All products are sent with FedEx or UPS, at a flat shipping rate.
Please allow up to 1-3 days for your order to be dispatched.
Once your order is dispatched, it should be received within 1-10 business days depending on your location.
Please find your country on the drop down list at checkout or view our full list of costs and timescales here.
For all order tracking enquiries please email: orders@odabashsales.com
Please note: We do not ship or deliver on Saturdays and Sundays. Orders placed Monday-Thursday will dispatch within 1-3 days. Orders placed Friday-Sunday will not dispatch until after the following Monday. Occasionally due to situations beyond our control, some orders with third-party courier services may take longer.
All products are sent with Passport, please note shipping rates are based on package weight.
Please allow up to 1-3 days for your order to be dispatched.
Once your order is dispatched, it should be received up to 14 business days depending on your location.
For all order tracking enquiries please email: orders@odabashsales.com
Please note: We do not ship or deliver on Saturdays and Sundays. Orders placed Monday-Thursday will dispatch within 1-3 days. Orders placed Friday-Sunday will not dispatch until after the following Monday. Occasionally due to situations beyond our control, some orders with third-party courier services may take longer.
USA
Shipping prices and times are calculated at checkout, please see below for further information.
Orders placed before 2pm EST will most likely be processed on the same day and orders placed after 2pm EST will most likely be shipped the next working day. Destination Estimated Timescale United States of America 1-10 working days. Duties and taxes are calculated up front at checkout. All orders are sent via FedEx or UPS and once your order is dispatched it should be received within 1-10 working days depending on your location.
Please note: We do not ship or deliver on Saturdays and Sundays.
For all US order tracking enquiries please email: orders@odabashsales.com
Outside of USA
We are currently working on a shipping solution to facilitate delivery to the following:
Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Saint Barthélemy, Saint Kitts and Nevis, Saint Vincent and the Grenadines, St Lucia, Trinidad and Tobago.
At present we are unable to do so and would like to apologise for any inconvience caused.
Returns
We hope you are completely satisfied with your Melissa Odabash purchase, however if you do wish to return an item for any reason you may do so up to 14 business days from the date of delivery for a refund.
If you return item(s) outside of our returns period, you will no longer be eligible for a refund and instead a credit note will be issued.
The item(s) must be returned in its original condition & packaging, with all labels and hygiene strips intact. In the interest of hygiene, we request you wear underwear when trying on your swimwear.
We cannot accept any returns that do not meet the above requirements.
We offer complimentary returns for all domestic orders.
Visit: https://melissa-odabash-us.loopreturns.com & follow the steps to create a return or exchange.
If you are returning from outside of the USA mainland, it is the customer’s responsibility to cover the costs.
It is imperative to obtain proof of postage with a tracking number to guarantee a refund. We are not liable for goods that do not reach us.
Please note we do not refund the cost of shipping as we provide labels for free returns. We do not refund import fees or duties for non-US orders.
If you are unable to return your order inside of the 14 business day time frame please contact us at shopUSA@odabash.com at your earliest convenience.
Returns received outside of the 14 business day time frame may be accepted at the discretion of our customer care team, and may only be refunded in the form of an e-gift card. Your e-gift card can only be redeemed online and is valid for one year from the date issued.
The item(s) should be returned to us unworn, in its original condition & packaging, with all labels and hygiene strip intact.
Any swimwear returned without its zip lock swim bag will not qualify for a full refund and you will be deducted $5 per swim bag not returned to us.
Jewelry must be returned unworn in its jewelry pouch, with any tags attached. Please note that earrings are non-returnable and therefore not eligible for a refund, due to hygiene reasons.
Sandals must be returned in their dust bag. When trying on, please stand on a carpeted surface to protect the soles.
We may refuse to refund your purchase if we receive damaged goods. We will return the damaged goods to you.
Please ensure goods are securely packaged to avoid damage in transit; it is the customer’s responsibility until the return reaches our warehouse.
E-Gift cards are non-returnable and cannot be exchanged for cash.
Personalized items are non-returnable and therefore not eligible for a refund.
Please note any items returned which do not adhere to these conditions will not be eligible for a refund.
SHIPPING DESTINATION & TIMESCALES
FedEx Delivery: 7+ business days = $40.00
FedEx Delivery: 7+ business days = $45.00
UPS Delivery: 3-5 business days = $35.00
FedEx Delivery: 3-5 business days = $25.00
FedEx Delivery: 1 business day = $10.00
FedEx Delivery: 2 business days = $13.35
FedEx Delivery: 3 business days = $14.65
FedEx Delivery: 4 business days = $15.00
FedEx Delivery: 5-7 business days = $15.00