Delivery & Returns
During busy periods, such as sale, please allow extra time for orders to be dispatched and returns to be processed due to an increase of volume in sales
Shipping & Delivery - USA
USA orders are sent with FedEx, at a flat shipping rate.
USA orders for same day processing should be placed before 2pm EST.
- It may take 3-5 business days for orders to be dispatched.
Once your order is dispatched it should be received within 5-10 working days depending on your location.
- For more details on shipping destinations and costs please refer to our guide here.
Shipping & Delivery - Outside of USA
- Non-USA orders are sent via Passport Shipping.
- We now ship to the following locations: Aruba, Bahamas, Bermuda, Canada, Costa Rica, Dominican Republic, Jamaica, Mexico, St Lucia, U.S. Virgin Islands and all other Caribbean Islands.
- For more details on international shipping destinations and costs please refer to our guide here.
Orders outside of the USA may be subject to import duties and taxes which are the customer’s responsibility to pay. We have no control over these fees, you may wish to contact your local customs office for current charges before you place your order.
You will be notified if an item on your order is out of stock. If you order items with different availability times, we will ship your order when your complete order becomes available. If you choose to have items shipped as they become available, you will be billed for each.
We cannot amend your order once it has been dispatched. Please check your confirmation email detail carefully.
- If you haven't received your order within the timescale expected, as detailed on your dispatch email, please contact the Customer Care Team as soon as possible, shopUSA@odabash.com
- For more details on shipping destinations and costs please refer to our guide here
- Please note: We do not ship or deliver on Saturdays and Sundays
Our Returns Policy
- You will no longer need to log into your account and generate a RMA number. This is no longer required, so please follow the instructions on your paper work included in with your order.
- We hope you are completely satisfied with your Melissa Odabash purchase, however if you so wish to return an item for any reason you may do so up to 14 days from the date of receipt for a refund.
- We may refuse to refund or exchange your purchase if we receive damaged goods. We will however return the damaged goods to you.
- It is imperative for all returns for the customer to obtain proof of postage with a tracking number to ensure a refund. We are not liable for goods not returned to us.
We offer free returns within the USA. There will be a pre-paid returns label included with your order.
If you do not have a returns label or are returning your order from outside of the US, please send your returns to the following address:
c/o Bergen Logistics,
5903 West Side Avenue,
- If you are returning an order from outside of the US, it is the customers responsibility to cover the costs for this, unless the return is a result of our error.
- After we have received your returns, please allow 7-10 business days for our team to process the returned goods. Rest assured, you will receive your refund within that time frame.
- Once your return is processed you will receive a 'credit memo' email to notify you of your refund.
- Please note we do not refund the cost of shipping as we provide labels for free returns.
- During busy periods the returns process may take longer. Please allow up to 14 business days for refunds, depending on your provider.
- We reserve the right to either refund you in the form of store credit or refuse delivery of the return, if your returns so not meet our Return Conditions (see below).
- If an order is being returned from outside the US it is the customers responsibility to cover the costs for this unless the return is a result of our error.
- Exception: Gift cards are non-returnable and cannot be exchanged for cash. Personalized bags and swimwear are non-returnable/non-refundable.
- Any returns received outside of the 14 business day timeframe may be accepted at the discretion of our Customer Service team, and may only be refunded in the form of a gift card.
- Your Gift Card can only be redeemed online. It never expires.
- If you are unable to return your order inside of the 14 business day time frame, please contact us at shopUSA@odabash.com.
- Unfortunately, we are unable to offer exchanges.
- You will need to return the item(s) that are not satisfactory for a refund and place a new order for the item(s) you wish to receive. However, once we receive your returned order we will provide a refund for the item(s) and shipping charge once your new order is placed.
- If you received a discount on the original order, please let us know and we will honor this for your 'exchange'.
- In order for you to receive a shipping refund, you must let us know that you are in the process of make the return. Please note this is only valid for customers within the 48 contiguous US states.
- The item(s) should be returned to us in its original condition & packaging, with all labels intact, see further information below. Please note any items returned which do not adhere to these conditions will be deemed as faulty.
- We may refuse to refund or exchange your purchase if we recieve damaged goods. We will however return the damaged goods to you.
- Please make sure goods are securely packaged to avoid damage in transit; it is the customers responsibility until the return reaches our warehouse.
- All swimwear must be returned unworn, in its zip lock swim bag, with its hygiene strip intact to guarantee a full refund.
- In the interest of hygiene, we request you wear underwear when trying on your swimwear.
- Any swimwear returned without its zip lock swim bag will not qualify for a full refund and you will be deducted $5 per swim bag not returned to us.
- All beachwear must be returned in its original condition, unworn with its labels attached.
- Please return all footwear items in their dust bag. When trying on, please stand on a carpeted surface to protect the soles.
- Jewelry must be returned unworn in its jewelry pouch, with any tags attached. Please note that earrings are non-refundable due to hygiene reasons.
- Any personalized products purchased from our website cannot be returned for a refund or exchange.
- E-Gift Cards are non-returnable and cannot be exchanged for cash.
- E-Gift Cards are delivered by email and can only be redeemed online.
Please note that items returned to us that do not adhere to the above conditions are considered damaged.
- Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
- If an item becomes faulty after a period of time then please contact customer services before returning it. We will either repair or replace the item at our discretion.
- Once an item of ours is purchased through one of our retailers, they are liable to assist you with any complaints you may have about the product.
To Reference our full Terms & Conditions please click here